Frequent questions
GENERAL
On the information page of each car park you will see the icons that describe all the services available (height, electric recharging, motorbike spaces,..). Check your car park here .
All prices include VAT. The amount paid at the time of purchase will always be the total amount payable.
By debit or credit card.
We will send you a confirmation email to your email address within 15-30min after your purchase. Please also check your spam mail. In your confirmation email you will see the purchase reference and/or access QR.
The Multidía 24h product covers the 24 calendar hours of the day or days you have contracted. In other words, your product will be valid from 00:00h on the day it starts until 23:59h on the day your stay ends.
The Diurnal Multi-Day product from 6:00 a.m. to 10:00 p.m. will be valid only in the time slot from 6:00 a.m. to 10:00 p.m. on the day or on contracted days. If you exceed this time, the difference will be charged according to the ordinary parking rate.
You can check the services offered in each car park on their webpage
The invoice must be requested during the purchase process, once you have chosen your product and your access method, you can access the section "Do you need an invoice?
You must complete the form that appears in the drop-down menu. You can only request an invoice at this stage of the purchase. It will not be possible to request it later.
The invoice can be requested as an Individual with a DNI/NIF or NIE or as a Self-Employed/Company with a NIF.
- Invoices for Multiday, Weekend and VIA-T Balance products purchased through the website will be sent by post to the address indicated. You can request a copy in .pdf format by sending an e-mail to: atclientesaba@sabagroup.com
- Web Season Ticket invoices will be issued to the contract holder (natural person) and you can consult them from your personal area "My Saba" - "My Invoices" both on the website and in the Saba App.
During the purchase process, once you have chosen your product and your access method, you will be able to access the "Do you need an invoice?" Section.
You must complete the form that appears in the drop-down. You can only request an invoice at this time of purchase. It cannot be requested a posteriori.
The invoice can be requested as an individual with a DNI / NIF or NIE or as a self-Employed / Company with NIF.
Invoices for Multi-day, Weekend and VIA-T Balance products purchased through the web will be sent by post to your address.
Invoices for web Season Tickets can be consulted in your personal area "My Saba" - "My Invoices" both on the web and in the Saba App.
Once you have made your purchase, we will send you an email indicating the process to redeem your product according to the chosen access method:
- QR access - You will need to scan the QR code received by e-mail on the reader at the entrance and exit of the car park. If your car park does not have QR readers, you will have to take a ticket and validate your purchase at the exit of your stay through the 24h intercom that you will find at the cash machines or at the exit barrier. Remember to have your booking reference/locator ready to give to our staff.
- Number plate access - If the car park you have chosen has number plate readers and you have linked your web product to your number plate from your "My Saba", you will be able to access and exit the car park directly.
If you have bought a day product (Multi-day or Weekend) you must access the car park through the chosen method (QR or car plate) to avoid double charging. Therefore, you must remove the VIAT from the car or put it in an inaccessible place. Avoid storing it in the glove compartment of your car.
In case you have forgotten to remove the VIA-T from your vehicle and there has been a double charge for your stay, you should contact us through our e-mail atclientesaba@sabagroup.com and send your registration, the numbering of your VIA T and the reference of the previously purchased web purchase.
You can check the maximum height of each car park on their webpage.
You can check if the car park has electric vehicle charging stations on their webpage.
Yes, if you need an invoice for your rotation stay in the car park, you should contact our Customer Service Department by e-mail at atclientesaba@sabagroup.com.
We will need you to send us the originals of the simplified invoices or payment receipts that you have for parking in our network of car parks or regulated areas by post to:
SABA APARCAMIENTOS, SA
Attention and Control Centre
Av. Parc Logístic, 22-26
08040-Barcelona
Once the data and documentation have been received, the invoice will be issued the first week of the month and we will send it to you by post to the address you have given us.
This procedure can be done once a month with all the invoices you have.
If you are paying by VIA T or financial card (magnetic stripe), we will need your VIA T number with the 16 digits and/or the number of your OFF credit card and from which date you are requesting the invoices.
Once we have received your details and documentation, your invoice will be issued the first week of the month and we will send it to you by post to the address you have given us.
Before leaving the car park, you must call us through the intercom at the pay station and pay for the additional minutes at the regular rate.
FRANQUICIA RENFE
If you use the VIA T to pay for your stay in the car park but you have a parking exemption on your ticket because you meet the railway operator's requirements (see requirements here), you must download the Saba APP, free of charge, and register yourself and your VIA T with the 16 digits.
Remember that the franchise will only be applied to the VIA T car parks you have registered; if you have more than one, you must register them all.
Once registered, you have 24 hours after leaving the car park to scan the QR or barcode of the ticket on the App Saba.
The excess is applied after the VIA T. For this reason, the e-receipt you receive will never include the amount of the excess or other discounts that may be applied to you.
Once the 24-hour period has elapsed, if you have not validated the ticket on the APP, you will not be able to benefit from the discount on the ticket when paying for the car park.
** If you have any problem with the validation of your tickets in our APP, you must send us the scanned tickets (not in mobile format, because you have to take into account that in order to benefit from the parking discount, the operator requires the printed tickets), the scanned +RENFE card of your ownership and your VIA T number (16 digits) to the following e-mail: atclientesaba@sabagroup.com
If you use the VIA T to pay for your parking, but you have franchise parking tickets because you qualified for them under the rail operator’s policy (see: https://www.renfe.com/es/en/viajar/el-viaje/on-land/parking), then you’ll have to download the SABA APP, which is completely free, and then register yourself and your VIA T (16 digits).
Bear in mind that the franchise will only be applied on parking lots for the VIA T that you used for registration. If you have more than one, you must register them all.
Once registered, you have 24 hours of parking. After leaving the parking lot, scan the QR of your ticket or barcode using the SABA APP.
The franchise is applied after the VIA T charge.Therefore, the electronic receipt that you receive will never show the price or other discounts that may apply.
After a period of 24 hours, if you have not validated the ticket via the APP, you cannot benefit from the free parking ticket.
**If you have any problems with the validation of tickets using our APP, you must send the scanned tickets (not in mobile format, remember that in order to get free parking the operator requires paper tickets), a scanned copy of your +RENFE card and your VIA T number (16 digits). Send these via e-mail to: atclientesaba@saba.eu
Renfe offers a 24-hour stay bonus to passengers with the Más Renfe Oro/Platino loyalty card. If this is your case, the card number must be printed on the ticket.
To redeem the franchise:
- At a cash machine: You will need to scan the entry ticket to see the total amount of your stay and then scan the QR on the ticket to deduct the bonus.
- On the Saba App (ViaT payment): Go to 'Products and services' and 'Discounts'. In 'Do you have a Renfe ticket' you must select your ViaT or register one if you have not already done so and enter the ticket details to apply the discount.
You have until 24 hours after leaving the car park to exchange your ticket.
Promotions cannot be combined with Multidía or Weekend web bookings or with ViaT credit.
For more information on the operator's commercial policy and the parking conditions associated with your ticket established by the operator, consult their website: https://www.renfe.com/es/en/viajar/el-viaje/on-land/parking
In any case, to be able to apply the free parking allowance, you must have your ticket printed.
MY SABA
Go to the website, click on My Saba at the top right, and you will see the option to "Register" if you do not already have an account. From there you can create a new user account.
Saba can cancel an account due to user misuse of the Web Site or the Virtual Office account. For more information refer to the Purchase Terms and Conditions section
1. In the "My details" section > User details > "MODIFY YOUR DETAILS"
2. In the section Newsletter selects the option "No"
3. Press "SAVE" so that your request is registered
Yes, log in or register if you have not already done so on My Saba. Click on "My access methods" and there you can include your VIA-T or number plates to link them to the web products you purchase. Remember that you can only link your number plate if the car park has readers. Check the car park details to see if this service is available.
If your booking is at a train station, you will not be able to link your number plate as we do not have a number plate reader service.
Yes, you must log in with your My Saba user. Click on "My Purchases" and you will be able to view all the web purchases you have made.
In the section "My data" you can unsubscribe from My Saba, which will involve the elimination of the account.
Select "I've forgotten my password" when trying to access your account My Saba. Enter your email address and we will send you a link where you will be able to reset it.
You can cancel your purchase within 14 calendar days from the online contracting of the product in case you have not used it before. Cancellation cannot be requested from the first day of contracting the product.
To request the return you must send an e-mail to: returns@sabagroup.com
indicating in the subject "Low (contracted product)" and the reference of your purchase. The refund of the purchase amount will be paid in the same means of payment used for it and at no cost provided it is within the period allowed to cancel. Once the refund has been made, you will receive a confirmation email.
Yes, you must log in with your My Saba user. Click on "My access methods", "My number plates" and there you can include your number plate and add it to the web product you have purchased. You will then be able to access the car park easily with your number plate.
If you have VIA-T, remember to remove it from the vehicle to avoid double charges.
APP
You can download this app from the App Store or Google Play for free.
Here's how to find us:
Android - Use your smartphone to access the Google Play Store. In the search bar at the top of the screen, type "Saba" and press the magnifying glass to continue. Now all you have to do is select the "Saba-Find your parking" application and click on install.
IOS - In the menu of your iPhone, choose the App Store application. In the bottom bar, select the search icon and type "Saba". Then select the application "Saba - Find your parking" and proceed with the installation.
You can purchase the following products:
- Multidía 24h and Multidía Diurno from 6h to 22h for stays from 1 to 30 days.
- Weekend ( weekends at train stations)
- VIA-T Credit
You must register or log in if you are already a user. Then go to "Products and services" from the bottom menu of the App and you will see the "Top up your VIA-T" section where you can choose the top-up amount you need.
You must register or log in if you are already a user. Then go to "Products and services" from the bottom menu of the App and you will see the "Discounts" section. Click on "Do you have a VIAT gift voucher?" and you will be able to redeem it.
No, at the moment it is not possible to purchase season tickets via the App. Only via the website or at the car park.
Yes, you must log in with your web user and password and go to "My account" where you can see the section "My pending procedures" and click on it to access the information that needs to be completed.
Yes, you must log in with your web user and password and access "My account" where you can view the section "My Invoices" and click on it to access your monthly bills for the subscription contracted through the website.
You must register or log in if you are already a user. Then go to "Products and services" from the bottom menu of the App and you will see the "Discounts" section. Click on "Do you have a Renfe franchise?" and you will be able to redeem your discount.
It will only be possible to redeem your Renfe Franchise if you have used the VIAT. To find out how to redeem your franchise, consult the specific FAQ section here.
- Adding and modifying your account details or billing details
- Add vehicles to your account and link them to the Access by Licence Plate service
- Add and manage your payment methods
- Register your VIA-T
- View invoices for purchases made through the app
- Review and manage your pending procedures
- View your favourite car parks and purchases
- Choose the language of the app
- Activate and deactivate push notifications
- View legal information
- Close session
You can link a maximum of 3 vehicles. To do this, go to "My Account", click on "My vehicles". Then, by clicking on "Add vehicle" you must add the details of your vehicle. Once you have added all the vehicles you want, click on one of them and proceed to activate access with number plates by clicking on "Configure access" and choose the vehicles you want to associate with this service.
Yes, in the Main Menu scroll down to the "History" section. By clicking on "View all", you will be able to view all completed, ongoing or upcoming transactions.
VIA T
Once registered on MySaba with your VIA T, you'll automatically be part of our bonus program, without any additional steps.
Send an email to: atclientesaba@sabagroup.com requesting a monthly invoice. We will send you a form to collect all the data necessary for invoicing and from then on, every month, we will send you an invoice by post with all the payments made in our network of car parks through the VIA-T that you have provided us with.
You will only have to send us an e-mail when you need to add new VIA-Ts or when you wish to modify your invoicing details. In this e-mail you must indicate the NIF number you provided when you registered and the details you wish to modify.
Yes. You have to share this new VIA T number with the parking lot that you use. They can then link up the new number and deactivate the old VIA T number. If there is a change to your VIA T’s expiration date, you also have to inform your parking lot to then change the expiration date on your file and link it up with your account.If you are registered on our website, you must register your new VIA T again, whether there are new numbers or you’ve been given a new expiration date.
You can visit the Customer Service representative in charge of your parking lot with your VIA T. There you can link up the VIA T with your subscription charge so that no extra charge is issued. Also, if you bring along bank statements with the parking charges, they can handle the reimbursement for the amount paid out before you linked the accounts.
If you forget to bring documentation for reimbursements, then, you can send your bank statements and the full number on the VIA T device (16 digits) to the e-mail address:atclientesaba@sabagroup.com. The reimbursement of charges will be processed and, where appropriate, you will be informed of the amount owed to you to enable a bank transfer.
If you need earlier receipts, please send an email to: atclientesaba@saba.eu. Along your request, please include the following information: the parking lot you used, parking dates and the VIA T number (16 digits) as shown on the machine used to carry out the payment.
Receipts for payments made using VIA T will become available to you once 48 hours (working hours) has elapsed. This period is from when you’re done registering for the service or once your parking is up. You will receive an email the day after making the payment if on a business day and, if during holidays, the receipt will be delayed until the next business day.
SUBSCRIBERS
- From the home page, click on "MONTHS" in the search engine and enter the city or car park where you want your parking pass.
- Once you have chosen the location, select "Which days will you park" by choosing "Every day" or specific days and the timetable "All day" or just the desired time slot.
- Indicate "Which period you will park" by selecting only the starting date for your season ticket.
- Click on "Search for the best car parks" and you will be offered the season ticket options that best suit your search.
- Purchase the season ticket with an initial payment by credit card and you will receive a provisional QR in your e-mail until you send us all the information to finalise your subscription as a season ticket holder. To do this, go to your My Saba, select "My pending procedures" and complete all the information requested.
*The following monthly payments will be made by direct debit.
You can send an e-mail to: atclientesaba@sabagroup.com and we will send you the form for you to fill in.
Please remember that we need you notify us before the 25th of the previous month, so that you can be de-registered for the first day of the coming month.
If you wish, we can send you duplicates of your bills and invoices via e-mail.
Please bear in mind that the original bill will always be sent out in the post. Therefore, you have to provide us with the following information: your e-mail address, your Spanish Tax Number or Spanish Tax Identification Number, your full name, and the parking lot you are using.
Please send this information to: atclientesaba@sabagroup.com Afterwards, we will activate this option
You can send us your documentation: ( Identity CArd /Spanish Tax number, Car number plate and car park where you are subscribed) to: atclientesaba@sabagroup.com
